Legal

Refund and Cancellation Policy

Effective Date: September 28, 2026 · Last Updated: September 28, 2026

Due to the digital nature of NajemAlert (software license and digital services), all sales are final and payments are generally non-refundable once access to the service or Pro license has been activated.

1. Exceptions & Refund Eligibility

We want to ensure a fair experience for our users. A refund may be issued under the following exceptional conditions:

• Duplicate Charges: If you were charged multiple times for the same transaction due to a technical glitch.
• Unresolvable Technical Issues: If the Extension completely fails to function as advertised and our support team is unable to resolve the issue within 7 business days of being notified.

2. EU Statutory Right of Withdrawal

For buyers located in the European Union or United Kingdom: By purchasing a digital license and requesting immediate activation, you explicitly agree that access begins immediately and you acknowledge the loss of your standard 14-day statutory right of withdrawal, unless required otherwise by mandatory local consumer protection laws.

3. How to Request a Refund

If you believe you qualify for a refund under the conditions above, please contact us within 14 days of purchase:

• Email: support@najemalert.pl

Please include your transaction ID, purchase receipt, and a brief description of the issue. Approved refunds will be processed back to the original payment method through Paddle.